general questions
How do I get to the New York bus station?

Take the B or D train to Grand Street Station. When you get out of the station,you will be on Chrystie Street, walk towards Manhattan Bridge and turn right into Canal Street.

We are located at 145 Canal Street Manhattan, NY. Next to Dunkin Donuts and off the Manhattan Bridge.

How do I get to the Boston bus station?

Take the Red Line and get off at South Station. When you get out of the station, follow the signs to the bus terminal. We are located on the 3rd floor.

Ticket Counter is in the lobby and boarding is at Gate 24.

What if I miss the bus?

We will allow you to use it for the next available schedule, if seats are available; you have to pay the change fee. Please see our Ticket Policy here.

Can I smoke on the bus?

In accordance with federal law, smoking is prohibited on ALL Lucky Star buses at all times.

Can I bring pets onboard?

Only service animals are permitted to ride with a passenger

The owner of the animals assumes all responsibilities for controlling the service animal, and assumes any liabilities for the animal’s conduct.

Can I bring food and drink onboard?

Yes. Lucky Star permits food and non-alcoholic drink onboard.

Please take any trash with you when you depart the bus. Please be respectful of our buses and help keep them clean.

Alcoholic beverages are NOT allowed onboard under any circumstances.

Are there any extra stops on my trip?

The Driver may make a 15-minute rest area break for passengers to use the restroom and get food.

It is the passenger’s responsibility to return to the bus promptly after 15 minutes in order to maintain our schedule.

I left something on the bus! What should I do?

Lucky Star Bus assumes no responsibility for any claim for damages, loss, or theft of your personal belongings for the duration of travel.

Please contact (617) 269-5468 regarding any lost items.

How do I redeem my reward points?

After you finish putting in all your information and right before the payment page, we will let you know how many points are required to redeem a free ticket for that route and how many points you currently have. If you have enough points, a new option that allows you to use your points to purchase your ticket will become available.

RESCHEDULING
What is your rescheduling policy?

Tickets can only be rescheduled 6 hours prior to the original travel date/time.

· No rescheduling within 6 hours of departure.

· $5 fee for each rescheduled ticket.

If the ticket you are rescheduling costs more than the original one, Lucky Star will waive the rescheduling fee and you will pay only the price differential.

If the ticket you are rescheduling costs less than the original one, there will not be credit for the price differential.

Reschedule through our Lucky Star website, or use the Lucky Star app. Please have your ticket ID number, phone number and your new schedule details when rescheduling with us.

How do I self-reschedule?

Registered customers: Go to “My Bookings” either through the Lucky Star website or app, select the ticket you want to reschedule, and follow the instructions.

Unregistered customers: Go to “Reschedule” through the Lucky Star website, enter your phone number, verify your phone number, and follow the instructions.

REFUNDS
What is your refund policy?

The sale of any Lucky Star ticket is non-refundable.

If there is a cancellation due to weather or safety issues, customers will be notified via email.

Duplicated transactions are non-refundable due to the withholding of inventory from other customers.

CANCELLATIONS
Can I get refund if my bus got cancelled?

Lucky Star Bus reserves the right to cancel buses due to weather, traffic, coach conditions.

Cancellation email will be sent to passengers who have bought tickets online or on the App.

In the event that Lucky Star cancels schedules due to major weather conditions, customers will be refunded their trip in the same manner they purchased their tickets.

Customers can then purchase new tickets for their new departure times.

If inclement weather is forecasted, customers are encouraged to call Lucky Star Bus at (617) 269-5468 during normal office hours 9:30am – 5:30pm; 7 days a week

OR email: info@luckystarbus.com.

You may also check our website: www.LuckyStarBus.com for any bus cancellation notices.

SEATING
Are the seats assigned?

Seating is first come, first serve. We do not have seating assignments.

Purchasing your tickets ahead of time only guarantees that you will have a seat on the bus.

How can I ask for special assistance on the bus?

Lucky Star Bus provides customers with disabilities services according to the Federal Disabilities Guideline.

In addition, elderly customers and others requiring help boarding and departing the bus can receive assistance. Customers MUST call (617) 269-5468 at least 48 hours prior to purchasing their ticket and we will arrange additional assistance for you.

PRIVACY POLICY
What is your privacy policy?

Information such as name, e-mail address, mailing address, phone number or credit card number used during purchase of a Lucky Star E-Ticket will never be used or sold to third party vendors for any Lucky Star benefit. Information input to our website to purchase E-tickets or make a Frequent Rider Membership is provided by the customer and is used to improve customer service inquiries such as helping you retrieve an itinerary or confirming a transaction. All personal information input for purchase is encrypted in our servers and is only accessible to those authorized to do so.

HOW TO CONTACT US
For any further questions, please contact us:

Customer Service Number: (617) 269-5468 / (617) 269-1079

Customer Service Hour: 9:30 a.m. to 5:30 p.m. EST, 7 Days a Week

Customer Service Email: info@luckystarbus.com