How long does it usually take to travel between New York and Boston? Depends on traffic condition, it takes from 4-5 hours to travel between Boston and New York.

What if I do not have a printer to print out the e-tickets? Not a problem. Simply write down the 9-digits confirmation number from your e-ticket and bring a government issued ID to the station counter to check-in.

How much luggage can I take? A passenger is allowed to take 1 carry-on and 1 standard luggage bag and should not weight more than 50 pounds. Additional luggage will be charged as a full-priced ticket.

How long in advance do I need to arrive? Please arrive 30 minutes before your scheduled departure time, otherwise we reserve the right to sell your seat and you will be placed on standby.

What should I do if my order was declined? Your order was declined and our payment system did a pre-authorization on your credit card. The fund was not charged and it will be cleared within the next 3 days.

How do I get to the New York bus station? Take the B or D train to the Grand Street Station. When you get out of the station, you'll be on Chrystie Street. We are located at 55-59 Chrystie Street, next to Comfort Inn which is currently under construction.

How do I get to the Boston bus station? Take the Red Line and get off at South Station. When you get out of the station, follow the bus terminal signs. We are located next to Newsstand on second floor.

Can I get a refund after I purchased a ticket but cannot make the trip? Your ticket is valid for 30 days from the date and time stated on e-ticket. All purchases are final and are not refundable or exchangeable. Duplicate transactions are also not refundable, please make sure you agree with the online purchase agreement before checking out.

Problem with online ticket purchased. If there is a problem with purchasing ticket online, please refresh your page. If you continue to experience problems, please contact our main office which opens from 9:30am to 5:30pm, 7 days a week at 617-426-8801.

Can I bring a pet? Unfortunately under federal law, pets are not allowed on the bus, except for service animal (eg. guiding dog with proper SARA identification) or police department K-9.

How much is the child fare? A child under two (2) years of age may be held in an adult's lap at no charge when traveling with Lucky Star Bus. When one adult travels with two infants, the adult passenger may only hold one infant. An additional seat must be purchased for the second (2nd) infant with full adult fare. Lucky Star Bus recommends that adults not bring children under one week old on the bus.

I have a discounted ticket, how can I change my reservation? Discounted ticket holder may change their reservation by arriving to the ticket counter 45 minutes prior to the newly desired departure time. There is no additional service fee, please pay the $15 difference with a credit card, no cash will be accepted. Bare in mind, once you changed your original reservation, your seat on the new reservation is based on first-come-first-served and it is not guaranteed. After checking-in, please stay in line to board the bus.